Terms of Service

1. Agreement to Terms

These Terms of Service are between you and MyOffsider("we", "us", "our"). By accessing or using MyOffsider ("the Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these terms.

The Service is intended for Australian businesses operating in the home services industry (tradies). By using the Service, you confirm that your business operates within Australia.

2. Description of Service

MyOffsider provides an AI-powered call answering and booking service for trade businesses. The Service includes:

• AI voice agent that answers calls on your behalf
• Automated appointment booking into your calendar
• SMS confirmations to your customers
• Dashboard for managing calls, bookings, and settings
• Call recordings and transcripts

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access
• Ensuring your contact information remains current

4. Fees and Payment

The Service is provided on a subscription basis. Current pricing:

• Monthly subscription: $249 AUD per month
• Included minutes: 200 AI call minutes per month
• Additional minutes: $0.30 AUD per minute over the included allowance

Payments are processed via Stripe. By subscribing, you authorise us to charge your nominated payment method on a recurring monthly basis. All fees are in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated.

5. Usage Limits and Fair Use

Your subscription includes 200 minutes of AI call time per month. We operate a soft limit policy:

• We will not interrupt calls or block service when you exceed your limit
• Overages are billed at $0.30 per minute at the end of each billing cycle
• You will receive email notifications at 80% and 100% usage

The Service is intended for legitimate business use. Automated, fraudulent, or abusive use is prohibited.

6. AI Limitations

You acknowledge that the AI voice agent:

• Will identify itself as an AI assistant when asked directly
• Cannot provide job quotes or pricing commitments beyond configured callout fees
• May occasionally misunderstand callers or make errors
• Relies on the accuracy of the information you provide (services, availability, pricing)

You are responsible for reviewing bookings and following up with customers as needed.

7. Call Recording Consent

All calls handled by the Service are recorded for quality assurance and your records. Under Australian law, at least one party to a call must consent to recording. By using the Service, you consent to call recording.

You are responsible for ensuring your AI greeting informs callers that the call may be recorded, which we include in our default greeting templates.

8. Your Responsibilities

As a user of the Service, you agree to:

• Maintain accurate business information in your profile
• Keep your calendar availability up to date
• Hold appropriate licenses and insurance for your trade
• Honour bookings made through the Service
• Comply with all applicable Australian laws and regulations
• Not use the Service for any unlawful purpose

9. Limitation of Liability

To the maximum extent permitted by law, MyOffsider shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of revenue or profits arising from Service use
• Errors or omissions made by the AI agent
• Service interruptions or downtime
• Actions of third parties (customers, callers)

Nothing in these terms excludes or limits liability that cannot be excluded under Australian Consumer Law.

10. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your subscription and receive a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time.

11. Termination

You may cancel your subscription at any time through your dashboard or by contacting support. Upon cancellation:

• Your access continues until the end of your current billing period
• No refunds are provided for partial months
• Your data will be retained for 30 days, then deleted
• Call recordings are deleted according to our data retention policy

We may suspend or terminate your account for violation of these terms, non-payment, or abusive use.

12. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new terms.

13. Governing Law

These terms are governed by the laws of Western Australia, Australia. Any disputes shall be resolved in the courts of Western Australia.

14. Contact Us

If you have questions about these terms, please contact us at:

MyOffsider
Email: support@myoffsider.com.au
Address: Perth, Western Australia